primaselect Terms of Service

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Welcome to primaselect. The following Terms of Service ("Terms") set out the rules that apply when you visit or use primaselect's website, mobile platform, product offerings, and customer support services. By browsing our platform or completing a purchase, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you access or use any service offered by primaselect, you confirm that you have reviewed, comprehended, and consent to be bound by these Terms together with every applicable law and regulation. Should you disagree with any portion of these Terms, you may not access or use our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: You must be 18 years of age or older, or have reached the legal age of majority where you reside, before placing an order on this website.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. The following activities are not permitted:
  • Participating in fraudulent activity or submitting false orders;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without authorization;
  • Attempting to breach site security, data infrastructure, or user accounts;
  • Reselling primaselect products for commercial gain without our express written authorization.
• Account Security: You are responsible for keeping your account credentials confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical errors or stock discrepancies may occasionally arise.
• Price & Order Corrections: Where an obvious pricing or typographical error occurs, primaselect may correct the mistake and amend or cancel any affected orders before dispatch, returning the full amount charged to you.
• Perishable Goods: Fresh or perishable items may naturally vary slightly in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a breach of these Terms.
• Payment Processing: All payments are protected with SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before your order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every original element on primaselect's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to primaselect and is safeguarded by international copyright, trademark, and intellectual property laws. Reproducing or distributing this material without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, primaselect will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our maximum aggregate liability will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to any conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your purchase must first be submitted to primaselect's support team for informal resolution.

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9. Changes to These Terms

primaselect may update or modify these Terms at any time. We will communicate material updates by posting the revised terms on our website. By continuing to use our website or services after any updates take effect, you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: primaselect
• Customer Support Email: [email protected]
• Customer Support Phone: 15088875163
• Physical Business Address: 129 Houghton St, WORCESTER, MA 01604, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST